Complete maintenance management. Nothing left out.
Five integrated services included in every plan. No add-ons, no upsells, no surprises. One fixed monthly fee covers everything.
Work Order Management
Every maintenance issue logged, tracked, assigned, and followed up — from first report to job close. Live status visible to the client at all times via their request portal.
- Nothing falls through the cracks
- Always know the status of every job
- No need to call for updates
- Complete audit trail for every issue
"Nothing falls through the cracks"
Contractor Coordination
A vetted network of licensed plumbers, electricians, HVAC technicians, and general maintenance contractors — briefed, scheduled, supervised, and quality-checked.
- Right contractor, right job, right price
- No more emergency Google searches at 11pm
- All contractors licensed and insured
- Quality-checked on every job
"Right contractor, right job, right price"
Preventive Maintenance Scheduling
A formal, property-specific PM schedule — HVAC services, smoke alarm testing, hot water compliance, fire safety, gutter cleans — running automatically before things fail.
- Prevention costs 25–40% less than emergency repair
- Compliance items are never missed
- Extends asset lifespan significantly
- Reduces guest disruption
"Prevention costs 25–40% less than emergency repair"
Emergency Response Coordination
A tested Emergency Response Protocol for every property. One number for staff to call. Vetted after-hours contractors briefed on the building. P1 response target: 30 minutes.
- Emergencies managed professionally, not frantically
- Guest experience protected
- 30-minute P1 response target
- After-hours contractors pre-briefed on your building
"Emergencies managed professionally, not frantically"
Monthly Reporting
A professional monthly maintenance report — every job, every dollar, every PM task, every recommendation. Ready for ownership or board reporting. Delivered by the 5th of each month.
- Complete financial visibility
- Always know what was spent and why
- Ready for ownership or board reporting
- Evidence-based maintenance decisions
"Complete financial visibility"
Zero markup on contractor costs
All contractor costs are passed through to you at exactly what the contractor charges — no markup. CMC charges only the monthly management retainer. This is a significant point of difference from the large FM companies who mark up contractor costs by 20–30%.